Introduction
This website is operated by Criollos Sàrl, at 21 rue Chef de Ville, 17000 La Rochelle, France. These terms describe the use of this website and its ordering process.
Definitions
“We” and “us” refer to Criollos Sàrl. “You” refers to a visitor or customer. “Order” means a request to purchase products through this website.
Eligibility to purchase
You must be legally able to enter a purchase agreement in your jurisdiction and provide accurate details when ordering.
Products and product information
Product details reflect the information available to us. Check the physical packaging for current ingredients, allergens, and handling instructions. Missing or unverified information is not a guarantee of absence.
Pricing
Only products showing a price can be ordered. Currency and order totals are shown at checkout. Where shipping is not configured, its cost is not included in a displayed estimate and must be confirmed separately.
Orders
Submitting an order records the items and details you provide. Keep your confirmation page and order number for reference.
Order acceptance
An order submission does not guarantee fulfillment. We will confirm whether the products and delivery arrangements can be provided before requesting payment or dispatching goods.
Payment
Online payment is not currently enabled. Orders are recorded as payment pending; placing an order does not charge you. See Payment Methods.
Shipping and delivery
Shipping methods, costs, and times are not yet finalized. See Shipping & Delivery for the current status.
Returns and refunds
See Returns & Exchanges. Nothing in these terms removes mandatory consumer rights.
Cancellations
Contact us promptly with your order number if you wish to cancel. What can be cancelled depends on the order's status and applicable law.
Intellectual property
Site content and design may be protected by intellectual property rights. Product brands and trademarks belong to their respective owners; do not reuse material without permission.
Website use
Use this site lawfully and do not interfere with its operation or other customers' access. Our Acceptable Use Policy has more detail.
Limitation of liability
Nothing here excludes liability that cannot legally be excluded or limits mandatory consumer protections. Any other limitations must comply with the law applicable to your order.
Force majeure
Events outside reasonable control may affect the ability to fulfill an order. If this occurs, we will explain the effect on your order and your available options.
Privacy
Read our Privacy Policy for information about personal data.
Changes to these terms
These terms may change. The version applicable to an order should be the version presented when it was submitted.
Governing law
[COUNTRY / JURISDICTION]. Mandatory consumer protections in your location may also apply.
Contact information
Criollos Sàrl · SIREN 853158939 · 21 rue Chef de Ville, 17000 La Rochelle, France · [email protected] · +33 5 46 45 24 47Or use our contact form.