Return policy
Our final return policy is being confirmed. [RETURN CONDITIONS] Please contact us before sending an item back.
Eligibility
[RETURN CONDITIONS] Eligibility may depend on the item's condition, packaging, and applicable consumer law, particularly for food products. We will explain the options for your specific order.
Return timeframe
[RETURN PERIOD] A specific return window has not been published. Applicable legal rights still apply.
How to request a return
Send us a message with your order number, the items concerned, and the reason for your request. Please wait for a response before posting anything.
Exchanges
Exchange arrangements have not yet been finalized. Contact us to discuss the options available for your item.
Return shipping
[RETURN SHIPPING CONDITIONS] Return postage arrangements will be confirmed with you before you send an item.
Refunds
[REFUND PROCESS] If a refund applies, we will confirm the amount, method, and expected timing with you. Orders that were never paid do not require a payment refund.
Damaged or incorrect items
Please let us know promptly if an item arrives damaged or does not match your order. Include your order number and, if possible, a photo so we can review it.
Non-returnable items
Any exclusions for food or other products must be confirmed under the law that applies to your purchase. We will not assume an exclusion without checking your circumstances.
Contact information
Use our contact form or write to [email protected].